Training on Effective Communication
By participating in the training program “Effective Communication,” you will understand the essence of mistakes made by you in communication. You will improve your communication skills with clients and colleagues, even those with a very different communication style. You will also learn about personality psychology and etiquette in email, telephone, and face-to-face interactions.
Online training trailer - Module 2: Communication Styles Based on Jung's Psychological Concept
Training objective
- Enhancing participants’ competencies in internal communication effectiveness and effective communication with clients.
Training methods
training games
case study
various exercises
moderated discussion
PowerPoint presentations
Benefits of implementing the knowledge and skills acquired during the training
- Improvement of internal information flow within the company;
- more effective communication with colleagues and clients;
- creating a professional image of the company in email, telephone, and face-to-face communication.
The knowledge and skills acquired during this training course.
- The most common mistakes made in internal communication within a company;
- how you can benefit from improving communication effectiveness in your company;
- how to improve internal communication in your company;
- typical barriers to effective communication and how to overcome them;
- how to speak to be heard and how to listen to truly understand;
- characteristics of the 4 communication and decision-making styles within Jung’s model and their impact on teamwork and effectiveness in building relationships with clients;
- the strengths and weaknesses of each communication style within Jung’s model;
- the strengths and weaknesses of your own communication style with others;
- how to communicate to achieve greater benefits for yourself and your company;
- the benefits for you and your company from professionalism in client interactions;
- common faux pas in email, telephone, and face-to-face communication;
- etiquette in telephone, email, and face-to-face contacts.
- Effective collaboration with other individuals in your company;
- more effective communication with individuals who have a communication style drastically different from your preferred one;
- improved use of communication tools: telephone and email;
- active listening;
- using “I-statements” instead of “you-statements”;
- applying knowledge of personality psychology in daily communication;
- building a great reputation for the company through professional communication.
Training Programme:
Participants of this module will have the opportunity to analyze a case study of communication paralysis in a certain company, and their skills in effective team communication will significantly improve. They will understand the role that effective communication plays in the functioning of a company. Furthermore, they will have the opportunity to: identify communication problems within the company and plan improvements in this area.
Selected topics from module 1:
- Communication paralysis – exercise;
- PowerPoint – barriers to effective communication, the secret of effective internal communication;
- improving internal communication in your company – implementation planning.
Within this module, participants will engage in an interactive training game focusing on interpersonal communication. Throughout the gameplay, they will become aware of the differences in building relationships and communicating with others, experiencing the impact of these differences on teamwork. The game is based on Carl Gustav Jung’s personality typology. Thanks to this game, participants will better understand the strengths and weaknesses of their preferred communication style and learn how to communicate most effectively with clients with different communication styles.
Selected topics from Module 2:
- Training game,
- participant reflection,
- instructions for effective communication with individuals with different communication styles.
In this module, we will focus on the topic of good manners in email, telephone, and face-to-face communication in dealings with both clients and colleagues.
Selected topics from Module 3:
- Common faux pas in telephone, email, and face-to-face communication;
- etiquette in telephone, email, and face-to-face contacts;
- written implementation plan.
Training course location and duration:
The training is conducted in a one-day format (“knowledge and skills pill”). It can also be done in a two-day format, supplemented with assertiveness and conflict management. We provide comprehensive organization of training in hotels and training centers. We also provide training at locations chosen by the client, including at the company’s premises if there is a training room available.
The recommended amount of participants
The recommended amount of participants 8 – 16 participants. In the case of smaller or larger groups, the training program may need to be modified. In the case of smaller or larger groups, the training program may need to be modified.
Our Clients
Online Training
