Assertiveness and conflict management
Despite having a perfect hearing, many people cannot hear out their colleagues and clients. Despite having full ability to speak, people often withdraw instead of expressing their expectations directly because they fear spoiling the atmosphere. On the other hand, they sometimes prove their arguments bluntly. Meanwhile, neither a passive nor aggressive communication style is optimal. Moreover, their dominance in the professional environment is often a source of chronic conflicts and decreased productivity.
Assertiveness training could result in both boosting the effectiveness of the company and reduction of destructive, hidden conflicts in the team.
By participating in this training, you will find that assertive communication is easy. Moreover, you will strengthen your conflict management skills.
Training objective
- strengthening participants’ skills in assertiveness and conflict management
Training methods
simulation game
video training
individual exercises
discussion
presentation
Benefits of implementing the knowledge and skills acquired during the training
- reduction of destructive, hidden conflicts in the team
- improvement of the working atmosphere, which may translate into increased productivity and a decrease in turnover
- increase of participants’ job satisfaction, reduction of the risk of professional burnout
The knowledge and skills acquired during this training course.
- how to improve internal communication in your company
- how to improve communication at your company
- assertiveness – what it truly is
- how you can profit in the professional and non-professional environment by displaying an assertive attitude
- different types of conflicts
- what is the concept of the sources of conflict by Christopher W. Moore
- identifying source of conflict
- how to use a disagreement as a tool for positive change
- what style of functioning in clash do you prefer
- what modern psychology says about human functioning in the face of conflict
- conflict prevention and how to deal with its side effects
- using I statement instead of You statements
- constructive response in the face of conflict
- effective communication and controlling your emotions in difficult situations
- assertive behavior in the face of the aggressive behavior of the interlocutor
- identifying the interlocutor’s communication style: assertive, aggressive, passive, and passive-aggressive and reacting appropriately
- using techniques such as a broken record, jujitsu, elephant technique, softening techniques, setting boundaries, assertive refusal
Training Programme:
In this module, participants will have the opportunity to take part in a simulation game. They will experience dilemmas and emotions related to expressing requests, refusal, or manipulation. We will use our observations to discuss selected issues related to assertiveness, such as communicating their needs, setting borders, showing respect for others, the art of asking and dealing with refusal.
Outline for module 1
- business simulation game,
- reflection
- implementation
During this training session, you will learn how to deal with challenging behavior and control your emotions during difficult conversations. You will gain an opportunity to practice new skills in assertiveness during role-playing recorded with a video camera. assertive managerial communication in theory assertive managerial communication in examples dealing with challenging behavior video training with feedback (role-playing)
Outline for module 2
- exercise
- reflection (discussion)
- the art of controlling emotions during difficult conversations
- being an assertive boss in practice
- assertive techniques
- setting boundaries
- dealing with challenging behavior
- video training with feedback (role-playing)
During this module, participants will experience a dynamic simulation based on the theory of conflict sources of the world-famous mediator Christopher W. Moore. During the game, they will experience different types of conflict and practice ways to solve them.
Outline for module 3
- training game,
- reflection
- psychology of conflict
Training course location and duration:
We can deliver this training in a two-day variant (Assertiveness and Conflict Management training) or one-day training (knowledge and skills pill – delivering only part of this training). We can conduct this training in-person in a one or two-day variant in a hotel, training center, or at your company. We can also deliver this training as a two-day online training (2x4h) through Zoom, MS Teams, BigBlueButton, or similar software.
The recommended amount of participants
The recommended amount of participants 5 – 20 participants. In the case of smaller or larger groups, the training program may need to be modified. In the case of smaller or larger groups, the training program may need to be modified.
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